If you manage a call center, you’re the catalyst for driving business to the showroom and service drive. It’s not an easy task, as any BDC Manager could attest. Attracting customers amidst the noise of the competition. Driving more sales and service appointments. Following up to ensure your guests have enjoyed the ideal customer experience. Managing in-house and vendor resources. Demonstrating your value to the business – even though visibility across the dealership is limited and communication across departments tends to fail.

With over 20 years industry experience, Dominion understands business development and the challenges you face every day. The good news is there’s a better way of doing things.

As a BDC Manager, you must deliver on various fronts. With Dominion, you have everything you need to:

• Enjoy total visibility into showroom, Internet, and service activity
• Increase organic lead generation with effective social and SEO/SEM strategies
• Protect and promote your brand and reputation online
• Strategically market to a customer database 3x that of your DMS
• Uncover opportunities for equity customers to lower their payments
• Maximize customer loyalty and repeat business from renewals
• Increase appointments and show rates for sales and service
• Create automated customer response schedules

“Our owner retention has increased 60% over the last year due to our [Dominion] CRM.”

“Our sales are steady, shops are booked, and CSI is up. I do not think we could have managed that without you.”

" ... has worked so significantly well, we’re replacing other vendors because of what it can do for us. And that will save thousands of dollars on a monthly basis.”