In a tough economy, auto dealers have leaned heavily on the service drive to keep the dealership open. But competition from other stores, local garages, and quick lube locations presents a serious threat. Still, fixed operations must deliver. It must drive more traffic. Keep the shop full. Increase frequency of visits, ROs per visit, and the value of each RO. And do it all while maintaining a stellar CSI.

For over 20 years, Dominion has worked with auto dealers and service managers to help them accomplish all this and more. We understand the importance of fixed operations in today’s market. And, as with so many dealerships nationwide, we’re ready to help bring this level of success to your service drive.

Though our Customer Solutions originated in the showroom, they are pure dynamite for the service drive. With Dominion, you have everything you need to:

• Offer customers a quick and easy method to schedule appointments online
• Grow business from sold-not-serviced customers
• Drive appointments and maximize appointment show rates
• Immediately follow-up abandoned appointments
• Consistently promote service offerings through monthly eNewsletters
• Announce specials with highly-engaging digital web ads
• Create upsell opportunities through intelligent coupon strategies
• Professionally follow-up with customers to ensure strong CSI
• Provide your customers direct access to your dealership through a personalized mobile app

"With your solution to follow-up on service, we transformed our dealership CSI from the bottom 5% in the country to the top 5% with a 99.3% overall CSI score!"BDC Manager, Mercedes-Benz of Bedford

"We have used other CRMs in the past, but none ties our dealerships together as well as this. Try taking it away, and we will have a lot of unhappy people around our dealerships." BDC Director, Resnick Auto Group

"Their solution for our service drive is as cutting-edge as their solution for our showroom."BDC Manager, Mercedes-Benz of Fairfield in Fairfield