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|Autobase adds Click to Call to growing telephony suite|
July 13th 2010 - |
Indianapolis, IN., July 13, 2010 – Autobase, Inc., the premier provider in automotive CRM for auto dealers nationwide, and a division of Dominion Dealer Solutions, today announced the release of Click to Call functionality, the newest addition to their telephony offering.
Click to Call provides a simple, but powerful means to record, track, and listen to outgoing phone calls made to customers in the Autobase CRM. Click to Call works regardless of the phone used, recording one or both parties based on respective state laws and dealer customization. The functionality fits naturally within the process by which a record is updated during contact with a customer. Complete visibility over all outgoing customer contact is delivered, encouraging a new level of professionalism within the dealership. Click to Call is part of the 7.5 version of Sales Center, the automotive CRM from Autobase.
Bryan Anderson, founder and general manager of Autobase stated, “We are truly pleased with our dealers’ initial response to Click to Call. One of the primary reasons auto dealers choose Autobase is because of the unique view we provide into their stores. With the addition of Click to Call to our telephony offering, dealers can now enjoy total visibility for all phone communication in and out of the dealership. Ultimately, they can consolidate vendors, lower their costs, and make great strides providing the ideal customer experience.”
Click to Call joins toll-free call tracking and recording, as well as permission-based voice messaging in the growing Autobase telephony suite. With toll-free call tracking, inbound calls are recorded and appear on the Phone Leads Log within Autobase, where a manager can listen to the call, assign the lead to a salesperson, or add the customer to the database. Permission-based voice messages, which can be sent on demand or through targeted campaigns, are recorded by the dealership and are available anywhere a user has the ability to send a letter in the Autobase CRM.
The Autobase telephony suite ties phone data directly to marketing and sales functions within the CRM and offers significant cost savings against current, and perhaps multiple, telephony providers.About Autobase, Inc.
Autobase® has specialized in providing the automotive retail market with premier Marketing and Sales CRM Solutions since 1988. More experienced than any other CRM provider in the industry, Autobase offers a growing suite of cutting-edge marketing solutions and time-tested sales processes that drive and close significantly more business in the showroom and service drive. Over 40,000 auto professionals use Autobase every day to recession-proof their business by finding, selling, and retaining more customers. Autobase is a division of Dominion Dealer Solutions. For more information, visit www.autobase.net.About Dominion Dealer Solutions
Dominion Dealer Solutions helps car dealers attract, retain, and service customers for life. Dominion Dealer Solutions products include: lead generation through IFMG; customer relationship management tools through AVV, Autobase, and @utoRevenue; Web sites through Dealerskins and XIGroup; and specialized data aggregation, management, and reporting services through Dealer Specialties, Cross-Sell, The DataCube, and DataOne Software. These businesses serve more than 60 percent of auto dealers nationwide. Dominion Dealer Solutions is a division of Dominion Enterprises. Learn more at http://www.DominionDealerSolutions.com. Dominion Dealer Solutions is a division of Dominion Enterprises, a leading marketing services company serving the automotive, enthusiast and commercial vehicle, real estate, apartment rental, and employment industries, http://www.DominionEnterprises.com.