Our customer service philosophy supports our mission: To Make Dealers’ Lives Better. The support team feels successful only when our dealers are successful.
To uphold that, we believe that we must deliver both excellent customer-facing support and aggressive staff preparation. Our four pillars are to:
- Provide accurate and timely answers to questions, resolutions to issues, and general support to our clients whether it be through personal contact, phone, email, fax, or by assisting another who is aiding a client.
- Continually develop and strengthen our knowledge of Dominion programs as they evolve and expand into new business tools for our clients.
- Participate in and encourage a team-oriented company atmosphere that encourages a spirit of cooperation among the various departments.
- Provide considered and constructive feedback on documentation, in-field training and go-live procedures, in-house protocols, and the Dominion programs in order to better serve our clients and the company as a whole.
Visit our support overview page for additional contact options.
“ACCESS support is fantastic! Quick and knowledgeable response to both hardware and software issues…and I love the one line, all-inclusive support billing!”