Does your car dealership have a strong digital presence? With Dominion’s Prime Response Reputation and Social Media Management solution a dealership can drastically increase reviews from their customers, generating trust between the online car shopper and the sales representative.
Clift Buick GMC of Adrian, Michigan began using Dominion’s Prime Response shortly after General Motors’ “Standards for Excellence” (SFE) program was implemented. Before using Prime Response, Clift Buick lacked customer reviews and was unable to gauge the dealership’s relationship with their customers. This lack of clarity between the dealership, customers and manufacturers led Clift Buick GMC to make a drastic change.
Immediately after implementing Dominion’s Prime Response, the reviews from customers began to flow in. The dealership staff was notified about unhappy customers within seconds, enabling them to act quickly and mend the customer relationship. Thanks to Prime Response, the dealership has seen a mass generation of positive ratings and reviews.
Prime is a one-stop shop for me to see all of our reviews. It’s so effective, we’ve doubled our review generation in the past six months, said Licia Willnow, Sales Manager at Clift Buick GMC.
Dominion’s Prime Response is a GM-certified, award-winning reputation and social media management platform. A dedicated reputation specialist works with the dealership to create a unique way for the community to provide honest feedback. This feedback helps dealerships build trust with its customers that keeps them coming back for future car purchases.
“After working with Dominion, there is simply nothing new worth moving to. We are about building relationships, and we want customers to know that we hear them. Dominion helps make sure that we are managing our online reputation every way we can.”
To learn how your dealership can generate positive reviews with Prime Response, click here or call 877-421-1040.